Incorrect item recieved

I did not receive the product that I ordered on 11 August. A lodged a complaint and I received a notice on 24 August<br> Thanks for getting in touch!<br> Your request (#88693) has been received, and is currently being reviewed by our support staff.<br> We will try get a meaningful response back to you soonest!<br> Bear hug,<br> The OneDayOnly Customer Service Team<br> <br> I have not heard from them since<br>