I received a faulty product and i am receiving very little help to return the product

<p>I bought an Ibaby monitor order number 461901, upon trying to set the product up I found it was faulty. I contacted the manufactures to make sure I was not doing anything wrong and they advised me to return the product. I sent through a customer service request ticket number 209735 stating my problem with the product, I got a response asking me to send pictures of the damage to the product which I wrote back and said I can't because it is a technical fault with no visible damage. Since then I have not heard back from Rozie Williams, the customer service liaison which responded to me. It is very difficult to speak to anyone or get a response. I would like to know what is happening as I would like to return this product and get a refund. I did not spend a lot of money on this product to be a glorified paper weight.</p>