I need my refund to buy another washing machine

I bought a washing machine on wedsday online (OnedayOnly). From day one i have been honestly communicating with the guys from hisense, from the time the machine did not open and made a watsapp vedio showing them. The next day they told me to switch on the machine it will open, which i did on friday.

Saturday i noticed the drum was a bit skew my thinking was maybe washing something the drum will be inplace. When it made noise i stoped and called AGAINand expalined! I was reached out after monday after i sent a complain to Onedayonly! They took the machine and all the papers. OnedaOnly asked of i need a refund or a replacement. I sent an email back and told them i need a refund.

After 3 days i made a follow up and asked for a refund, they are refusing to give my money back. They say the drum was broken because of excessive overload of clothes, like when? Second reason they say it had a scrach/dent. First and foremost the hisense delivery guys (coloured &black guys) are the ones that took off the box and place the machine inside the house and i did not haave a problem. I stay with an elderly person (my mom) and clothes are pilling up. I reached out to (hisense) they told me that Oneday should refund me as i did not pay them. OnedayOnly are telling me stories. I am soo frustraited being sent from pillar to post. All i need is my money so that i can buy another machine A.S.A.P!