How NOT to deliver customer service

Previous shopping experiences have been very good by and large BUT...

An order made on 13 December for five individual items which dragged on and on, one item (of the five) was delivered, numerous follow ups and requests logged, three weeks later (they promise 5-10 day delivery) I get told my order has been "lost" and I have been refunded !

You would think that surely they can apologize, "reorder" from the supplier and deliver what was paid for but NO... far easier to make excuses and refund the customer with a "sorry" or as they say in Afrikaans "jammer om jou *** te hoor"

I asked for the CEO of Marketing managers email address, NOTHING...the "big wigs" love hiding behind "customer service call desks", too busy counting their money to bother with those annoying customers that pay for their luxurious lifestyles...

BE WARNED