Frustrating Experience with Damaged Glasses and Poor Customer Service

I recently purchased glasses from Zwiesel through One Day Only, expecting the high-quality standards associated with the brand. Unfortunately, my experience has been marred by both damaged glasses and an unsatisfactory customer service journey.

The glasses arrived with visible defects, which was surprising considering the reputation of the brand for delivering top-notch products. I promptly contacted One Day Only's customer service to address the issue. However, the resolution process has been far from smooth.

I've engaged in continuous back-and-forth with their customer service team. Not only has their response time been frustratingly slow, but their willingness to provide a satisfactory resolution to the problem has also been lacking. It's disheartening to encounter such difficulties when dealing with a reputed brand and a platform like One Day Only.

The lack of urgency and reluctance to address the problem promptly has left me disappointed and dissatisfied with both the product and the overall customer service experience. I hope this review serves as a cautionary note for others considering purchasing glasses through One Day Only