Extremely poor service!!!!

I placed an order in December 2022 and it was booked in and out of Fastway's Jhb Westbay until I complained with Fastway and it was delivered eventually. I placed another order on 19 January 2023 and it indicated on 23 January 2023 that it was pick up by Fastway. It was again booked in and out of Westbay every day. I then logged a return with OnedayOnly and another one on the next day wit no response whatsoever. Today, 27.01 I checked again and it was signed for by someone called Nonhlanhla. I still haven't received my order or my money back. I am going to my attorney on Monday, 30.01, to take the matter further!!!