Extremely poor customer service when trying to return something / stalling tactics

If I could give them 0 starts I would.

They basically make it impossible for you to return a product. I received a flat pack table with the wrong parts. Logging a return on the app does not work (I tried 4 times - you enter all the info, attach photos, submit and just get a blue screen). I had to try 3 times to log a return on their website before it worked and I had to attach 4 photos. I then received an email asking me to provide all the information again + photos + a video! The agent claims they cannot see the information/photos you entered when logging the return (radicalise). It is all stalling tactics in the hope that you will give up and they do not have to collect the return or refund you.

They can learn A LOT from how Takealot and Amazon does business – delivery and returns are extremely fast, easy and sufficient.

Going forward I will rather buy from these platforms, even if I have to pay more for the same item, then deal with Onedayonly.