Even when they mess up, they impress me

<p>I made a mistake on an order with OneDayOnly. I immediately emailed them to please refund me half of my purchase as I had ordedred double. </p> <p> </p> <p>The automated reply told me they were very busy responding to emails so would take a few hours longer than usual to reply get back to me. </p> <p> </p> <p>I sent then increasinly angry emails for 3 days beofre fianlly getting a reply. </p> <p> </p> <p>However, as has been my experience in the past, once they reply, they always put a smile on my face. Not only where they very gracious and apologetic, they sorted my problem instanly and gave me a very handsome and generous bonus on my purchase. </p> <p> </p> <p>This is the second time that I have had a mistake turn into a generous terun aroudn from OneDayOnly. And it has only been the second time there has been any mistakes in my orders after buying from them for many years. The mistake was mine, but they fixed it with aplomb. </p> <p> </p> <p>Thanks One Day Only</p>