Epic fail in customer service and product advertising

With the impact of loadshedding and the frequent unplanned outages, I was on the lookout for a cost effective short term solution. A friend of mine suggested the Eco Flow River PRO. It goes on sale on OneDayOnly and so I order the product after seeing that it can also power some kitchen appliances- images in a fridge and a tv are on the advert and in the description. I put an instruction to be contacted 24hours prior to delivery to make arrangements for someone to receive it as you cannot collect it and it has to be delivered. I get a call without any communication from a driver to tell me they are there to deliver it 2 days later. I contact OneDayOnly and after telling me my product has not been dispatched and a few further emails of no assistance - gave me the wrong supplier to contact without any tracking details and whom had no clue about the order. Then I was instructed to contact phone the driver myself and arrange for the delivery. What baffles me is that they don’t have a contact centre for some reason- I must now work through 10-12 emails and auto-replies vs speaking to a human being. I asked to speak to a supervisor, it was ignored. I contact the driver - all still a waste of my time, additional cost and admin and arrange to fetch the item myself. I get to Rectron, who is not the supplier (EcoFlow) details OneDayOne provided to collect the product. I get the product and the cables they advise you will get separately look like they are second hand and when I query this, am told that it comes in a big bulk bag and it’s not packaged separately so they all look like that. Further misrepresentation.

I then asked about the product and the info on the one day only site seems to also be incorrect, as the product can only work on small devices - laptop, desktop screen etc and definitely not a fridge as indicated on the advert by OneDayOnly.

No E-mail address either - big surprise there.

Truly the worst customer experience ever and I will not be using them again, no matter the saving.