Doesn't return customer service request #209674

<p>I bought a 32" JVC Smart TV from OneDayOnly about a month ago now. It seems that there is a problem with firmware on the device as none of the apps work. I want to return the TV as it is still under warrenty. Under FAQ on the website it says "Are my purchases under warrenty? Yes, but mostly not by us. Almost every product is covered by the warranty provided by the manufacturer. But if your precious new toy breaks, it's easiest to get in touch with us and we'll have them contact you." But OneDayOnly hasn't rep**** to my customer service request in over a week despite me asking for follow up. </p>