Disgusting service and no item, refund or replies

Placed an order on the 27th November. Still haven't got it! First it was just late and no reply. Then I get a call from their supplier saying they sent the wrong item and I must take it and they will givee the correct one I said no! I want the item I ordered Then the courier company has a breakdown and my order is not moved for days I call to enquire why and no one can get thru to the cpt office or knows the address. 2 more days pass even oneday only can't reply to me on where my order is I had sent numerous emails to them Call the courier again and still can't get any answers only after swearing do they put me thru to someone in cpt. She says I'll get right back to u today. A full 24 hrs go by and nothing In the meantime onedayonly is not replying at all haven't received and info from them regarding my package I call the couriers again and they say oh it's sitting in the floor. So they never moved it at all until I called. So I got angry and emailed onedayonly saying I want my refund. No reply only auto mated messages. Frustrating!!!! I knew however whatever they were going to send was the wrong package they supplier told me They send the package even after I asked it me checked. It was wrong so it sent it back Now onedayonly is asking me for pix of the item which I don't have cos it was sent back. I signed a form saying wrong item. And since then I have no refund no item no replies. Most disgusting service I ever had.