DISGRUNTLED CLIENT

1 3,3 (94) Reviews All customer service16 emails13 delivery8 order5 +6 Sort by Most relevant Newest Highest Lowest

Shandrika Singh Hoosen 4 reviews I have been purchasing deals from One Day Only from 2015. On the 21st of November 2025 I purchased a Paklite 3 piece luggage set for R999, which was definitely a huge bargain. The special was logged just after midnight. A few minutes later …More

Susana Antonio 4 reviews a month ago Had ordered a Mirror which was on special on thier site as well as a table. Apparently the mirror got damaged on transit, was not informed until the courier called to check with me if I was refunded for my package. I was shocked, seeing …More

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OneDayOnly Cape Town distribution centre ***ner) a month ago Hi Susana, We’re really sorry to hear about your negative experience and completely understand your frustration. I’d like to personally look into this for you. Could you please provide your order number, phone number and email address to *** so that we can investigate and get in touch with you as soon as possible?

Steven Joshua Local Guide·136 reviews·623 photos 5 months ago I bought a product switch power station from oneday only, I logged a return and 2 weeks later a courier service came unannounced and collected my faulty product, its been now 2weeks later I left numerous email message and wrote on …More

OneDayOnly Cape Town distribution centre ***ner) 5 months ago Thank you for your review. One of our Team Leaders reached out to you telephonically to clarify the situation. It appears that our email communication was not reaching your inbox, which understandably caused concern. We're glad we could speak with you directly to confirm that your return has been processed and that your refund has been completed.

We truly value your feedback and are committed to improving our service. If you need anything else, please reply to the email that was sent by us earlier :)

Ronnie Stander Local Guide·34 reviews·2 photos 7 months ago I would not recommend buying anything "expensive" from OneDayOnly. They seem to have some good specials from time to time, but I feel it's not worth the risk of purchasing anything over R500, as their return policy is not on par with …More

OneDayOnly Cape Town distribution centre ***ner) 7 months ago Hi Ronnie, we see that you've left multiple reviews regarding this issue. We completely understand your frustration and assure you that our team is actively following up to resolve this :)

Ferouza Hendricks 8 reviews·11 photos a month ago Efficient and friendly staff. I returned an item and was refunded within the same week.

OneDayOnly Cape Town distribution centre ***ner) a month ago Thank you so much! We're glad the return process was quick and easy for you 😁

Magda Muller Local Guide·13 reviews·18 photos 2 years ago Sent back my coffee machine twice. According to the supplier outcome there is nothing wrong with the machine. Sorry to say but it doesn't work on my side. The first time I received it back from one day only the machine was scratch all over. …More Photo 1 in review by Magda Muller Photo 2 in review by Magda Muller Photo 3 in review by Magda Muller Photo 4 in review by Magda Muller+3

OneDayOnly Cape Town distribution centre ***ner) 2 years ago Hi Magda, our sincerest apologies that your unit was sent to you in such a state. The machine is currently making its way back to us so that we can refund you. We'll be in touch as soon as we receive it.

Hannes Local Guide·394 reviews·422 photos 5 years ago After weeks, no response on my broken bottle of Gin. I will not support you again. You are showing how not to do business, with increase in business. Do not hide behind the backlog statement on social media. Get your act together and …More Photo 1 in review by Hannes Photo 2 in review by Hannes 🙏3

Malwande Sondaba Local Guide·18 reviews·28 photos 10 months ago Super efficient . I came here to process a return and the process was quick and smooth . I was in and out in less than 5 minutes . Further my refund reflected in my account a few days later without any hassles . I was expecting an admin burden but I was pleasantly surprised .

OneDayOnly Cape Town distribution centre ***ner) 9 months ago We’re so glad to hear you had a smooth and hassle-free experience! Thanks for taking the time to share your feedback—we really appreciate it.

Rodney Vergotine 1 review·2 photos 6 months ago I bought microwave few months back recently hade problems with the microwave they collected it sent it back to the supplier I received it back the door is hanging clips on the inside is broken i sended email no response from one day only this service is poor never buying from them again Photo 1 in review by Rodney Vergotine Photo 2 in review by Rodney Vergotine

OneDayOnly Cape Town distribution centre ***ner) 6 months ago Hi Rodney,

Thank you for getting in touch, and I want to sincerely apologize for the inconvenience you've experienced with your microwave and for the condition in which it was returned to you. This is certainly not the level of service we aim to provide, and we understand your frustration.

I’d like to assure you that we have responded to your previous email regarding this matter. Could you kindly check your inbox.

We’re committed to resolving this issue for you as quickly as possible and restoring your confidence in our service.

Warm regards,

Estelle Lipman Local Guide·83 reviews·22 photos a year ago A huuuge big thank you to Tira who I contacted at one day only after being ****med out of 1k for an item that should have cost 190. …More

OneDayOnly Cape Town distribution centre ***ner) a year ago Hi Estelle! Thank you for the lovely review and we are so happy we could help you with the **** situation. We appreciate the feedback and hope to see you shopping on our site soon. 😁✨

Seyaam Solomon 3 reviews Edited 4 years ago I placed my first ever order on 10 May and i doubt i will ever order again. Still waiting on the vouchers i ordered and paid for. I have filled in the "Contact Us" form 3 times and i keep getting emails to rate service i received from …More

OneDayOnly Cape Town distribution centre ***ner) 4 years ago Hi Seyaam, thanks for taking our call and apologies again for the fact that you have not received our emails. I am happy that we could get the matter sorted. 😊 We do hope that you will continue shopping with us. Have a lovely day further and please shout if there is anything else we can assist with.

Rene Klinger 2 reviews 11 months ago Shocking service. You cannot get hokd pf them telephonically . I cannot log in and received my order minus one item and no one is telling me whereit is or when it will be delivered. Customer service shocking

OneDayOnly Cape Town distribution centre ***ner) 10 months ago We are so sorry for the lack of communication on our end, we do not have a number available but please let us know through the contact us page and we will help you further.

Barbara Oosthuizen 3 reviews 6 years ago So I finally made my first on line purchase and oh how sorry I am. The deal itself went off very well and smoothly until I wanted to return the product within the first two days as it just did not operate as expected. (Should have known not …More

Mustafa Davids 7 reviews 2 years ago Order *** Returned on 20th June. My shopping experience has always been pleasant but the recent delay in getting this return and refund on the bike finalised, has made me feel let down. Just been asked to wait........ 🙏1

OneDayOnly Cape Town distribution centre ***ner) 2 years ago Hi Mustafa, so sorry for letting you down like this! We appreciate you taking our call just now and we're working on resolving your query asap 🙏

Hasan Randeree 13 reviews Edited a year ago Inconsistent service from OneDayOnly.

I logged a return while the order was in progress and yet the order is still …More

OneDayOnly Cape Town distribution centre ***ner) a year ago Hi Hasan! We are so sorry to hear you haven't had a good experience with us so far! We are in contact with the supplier and have also reached out to you via email.

Desiree Whiting Local Guide·16 reviews·6 photos 3 years ago it has been 48hrs and no response to me message on the app and email i sent. this is vey bad customer services. I am begining to wish i read your reviews befor doing the purchase of 2 x airfryers. I think when someone spends R1998 rand with …More Photo 1 in review by Desiree Whiting

OneDayOnly Cape Town distribution centre ***ner) 3 years ago Hello Desiree. We are so sorry to hear about the disappointment. Please may we ask you to contact us via our Help Centre with your order number so that we can look into this matter as we are unable to locate your query? https://help.onedayonly.co.za/hc/en-us/sections/***-Most-asked

Paige Timmer 3 reviews 5 years ago I am not impressed with the customer service I have received recently. I do not agree with having to pay a "return fee" when the delivery fee on your website is high already. In normal times I would be allowed to drop my return off at the …More 🙏1

Anton Gerber Local Guide·47 reviews·37 photos Edited 7 months ago Ordered and paid. Cooled off and requested refund. Order cancelled and refunded with no hassles.

OneDayOnly Cape Town distribution centre ***ner) 7 months ago Glad to hear everything went smoothly! 😊 Thanks for your support

Jenny Smuts Local Guide·60 reviews·6 photos 3 years ago I recently bought a duck down jacket from O.D.O. but when it arrived the size wasn't right (too small even though I went with one size bigger than I usually fit). When I tried to log an exchange for a bigger size they said they no longer …More

OneDayOnly Cape Town distribution centre ***ner) 3 years ago Hey there Jenny, thanks for leaving us a review.

We're so sorry for any hassles caused here! We'll have one of our agents get in touch via email to have this rectified asap!

Danell Jacobs Local Guide·32 reviews·28 photos 6 years ago The online pictures are really good compared to the product you receive, I have ordered a few things online and noticed that the quality you see online compared to what you really get in person is totally different - & you wait quite a …More 🙏1

Lance-Pierre Du Toit 1 review 5 years ago I was a little worried about my order which has been orderer about 2 weeks ago. I found it extremely hard to get in contact with any of the team, also no phone numbers or direct email on the website. …More

Harsheela 12 reviews 2 years ago One Day Only is a waste of time and money! Had too many issues with contacting them with Delays on purchases and now shoes that don't fit another hassle as u are being charged for firstly them delivering to you and again to collect the Return!!! Ridiculous! Rather shop at Takealot or actually any other! 🙏1

OneDayOnly Cape Town distribution centre ***ner) 2 years ago Hi Harsheela, we are so sorry that you experienced this level of service from us. We do see your return has been collected and is on it's way back to our DC. As soon as we have received it, we will let you know and process the refund.

Nathan Randall Local Guide·40 reviews·3 photos 5 years ago I try to be fair and not exaggerate, but in my short life of 26 years I have not experience poor service on the lows that Onedayonly steeps to. Outright lack of care and support for any returns of broken/incorrect products. They provide …More 🙏1

OneDayOnly Cape Town distribution centre ***ner) 5 years ago Hi Nathan, Thanks so much for taking our call and apologies again for the disappointment that has been caused. I will respond to you via your email ticket to confirm what has been discussed. Have a lovely day further and please do not hesitate to give us a shout if there is anything else we can assist with.

Saraah Abouri 1 review 4 years ago To be honest 'one day only' doesn't even deserve the one star i gave them . They just terrible . Black friday 100% off deals are a hoax. My sister and i both were in time to receive them and after waiting for about 30 minutes for the " i …More 🙏1

OneDayOnly Cape Town distribution centre ***ner) 4 years ago Hello Saraah! We are very sorry you missed out, these deals literally sold out in seconds and stock was limited. We are aware of any system issues you experienced on our website yesterday which were unfortunately out of our control. Shandrika Singh Hoosen 4 reviews just now New I have been purchasing deals from One Day Only from 2015. On the 21st of November 2025 I purchased a Paklite 3 piece luggage set for R999, which was definitely a huge bargain. The special was logged just after midnight. A few minutes later when I checked again, as I wanted to purchase another set seeing that I am going overseas and needed extra bags. The same luggage set was now marked at R2999. A few minutes thereafter the same luggage was remarked as R999 but referred to as "SOLD OUT" This was strange and obviously showed that there was an error in the pricing. However, I have never had an issue with One Day Only so I expected them to honor the purchase. However on 25th November I receive an email indicating that the supplier has run into unexpected stock issues and that they will have to give me a refund. Clearly this is a nonsensical excuse for the error on their part. If a company makes an error they are compelled to exercise "THE CUSTOMER IS ALWAYS RIGHT" principle. What should have happened is that One Day Only should have licked their wounds for their mistake and honor the purchases made and rectify their error. But they didn't. This operating manner is indicative of a disingenuous company who don't honor their agreement.

Needless to say that I am highly disappointed.

Disgruntled Client