Disappointing Experience with Headboard Purchase

I recently purchased a headboard from one day only, and I am extremely disappointed with the entire experience.

First, the delivery took much longer than expected. When the headboard finally arrived, it was damaged, which was incredibly frustrating. I promptly logged a return request, but what followed has been even more frustrating. Despite providing the requested photos and videos multiple times, I keep receiving emails from different agents asking for the same information over and over again.

It's been two weeks since I initiated the return, and I have yet to receive any meaningful assistance. The lack of communication and inconsistency among the support staff has made this process incredibly tedious.

I would not recommend this shop based on my experience. I hope they improve their customer service in the future.