Disappointed Customer with the lack of after sale service

I purchased Weber 57cm Master-Touch Charcoal Grill Bundle from OneDayOnly on the 30th of November 2025 which was delivered on the 6th of December. This was meant to be a Christmas gift for my husband but on the 15th of December I realised that this was the incorrect braai so I Logged a Return on the OneDayOnly site and requested that the product be collected and that they refund me.

I received a response from their customer care representative requesting that we take photos of the product, packaging and serial number and send it back to the which my husband did on the same day via their WhatsApp number. I have sent multiple follow up emails to the same customer services representative with absolutely no response to my messages.

All I can say is that they are quick to sell you something but obstructive when needing to process a return.