Did send a mail to confirm delivery date, goods was not delivered in time as per e-mail send

I did order goods by 15 Dec 2017 to be in time for 25 Dec 2017, i did send Onedayonly a e-mail Tuesday 19 Dec 2017 to make sure that the delivery will be in time.

When i did contact them on Friday 22 Dec 2017 after 20 e-mail only to find out that the goods will not be delivered, i did contact there CEO that did drop the phone in my ear as he did not what to make sure i receive my parcel in time.

i did contact the courier company and make arrangements for delivery and Onedayonly needed to carry the cost i was told NO, they will not make sure the parcel is delivered in time only 27 Dec 2017 may be.

I was on e-mail and phone from 9:00 to 13:27 with out any success, i will have to drive from Rustenburg to Centurion tomorrow (Saturday 23 Dec 2017) to collect my parcel my self i that not the best customer service

There is also no phone number to contact Onedayonly on the web, i had to contact the courier company to get numbers for Onedayonly

One wonder why there is no customer call center