********* Deductions: Demand for Full Refund Due to Incorrect Item Received

Please desist from resorting to dishonest means to profit. I purchased a tan purse, yet received an orange one. Now, in returning the incorrect item, I'm being unfairly charged for delivery and collection. Had you provided the correct item initially, this situation would have been avoided. It's not just *********, but outright ******** to deduct money from my refund for an error caused by you or your supplier. This action severely damages your credibility and integrity. I demand a full refund of the deducted amount immediately.