Damaged goods received

I purchased a bicycle for my son online and when it arrived the front fork of the bike was bent. Upon logging a return they advised I'm not assembling it properly. I took it to a biccyle shop where they confirmed the fork must have been damaged during transportation. Tried logging a return for a refund or new bicycle and the supplier advised the bicycle was returned to them with scratches so they cannot resell it but will fix it. We had the bike for 1 day before logging the return and they advised I was at fault and no refund could be done as it failed the assessment. They fixed the bike and resent it to me and when the courier dropped off the box, it was broken on the front and part of the bike was showing and the box was not even sealed properly. The box had a fragile sign on it but it was definitely mishandled somewhere along the lines. The Courier told me he received the item as is and i could reject it as it was in a pretty bad shape for a "fragile" item. The communication also sucks! When i advised them yesterday about the rejected item and sent pics of the state of the box, they didn't acknowledge anything until I prompted them with another email today. Eventually got a reply - They will escalate the matter and advise once feedback is received. I got a broken bike the first time around and i dread what it would have looked like the second time had i accepted the broken box. I'm very disappointed in the service received from Onedayonly! I have purchased from them many times before and never had any issues and this is the first bad experience and it sucks being on the other end where you are hanging & not being able to even get a replacement item especially after seeing the box delivered in that state yesterday.