Damaged goods. Poor customer service

<p>I placed two separate orders from onedayonly. The first was a delayed delivery had an incorrect item delivered as part of the package. I contacted customer service, and they did respond, after a week or requesting further details from me. After providing the details, they went radio silence, despite my efforts to follow up. Before my first delivery arrived, I had already placed a second order (different items). This time round, one of the items were damaged. The process was almost verbatim. Logged the damaged goods complaint, cutomer service requested further details, sent the details, radio silnce thereafter.</p> <p>I am still awaiting some form of response/ackwowledgment. </p>