Damaged goods not replaced

I ordered a Christmas present for my wife, which was delivered to my workplace when I was on leave on 19 December (only returned today). A colleague brought it to my house on 22nd December, and it was damaged. Because of the lateness, I glued the piece together as an interim. Now their "7 day notice period has been exceeded", because it was glued, they will not accept the return, they do not have extra stock. The consultant agrees that "I realise that this is really not ideal and we really are so sorry for the disappointment caused." I will definitely not be using their service again (this having purchased thousands of rands worth from them in the past). I do not recommend them to anyone.