Customer service sucks

This is the second time I've ordered from one day only using the pargo service. First time, after a couple of queries about my parcel I went to the pargo point just to find out it wasn't a pargo point anymore. A bunch of phone calls later (with no help from one day only) I got the package. This time I got a email from one day only that states woo-hoo you parcel has been delivered, but just before that mail pargo sent me one to say the specified delivery point is no longer functional to which I chose a new one. I checked my order and ensured the point I chosen was in fact the operational one. I mailed one day only about this. Only a few days later I got a reply from Graham Symonds from customer care in which he basically tells me I selected the wrong point and it's my fault. I went back, took a screens hot of the point I chose and also then picked up and pointed out to him that the pup nrs for both the delivery sites were the same. And also that I did not appreciate being blamed for something that wasn't my mistake (this was the 18th of January) to this day (23/1) he has still not responded back. One day only can kiss my business goodbye. Order Mr ***