Customer experience taken seriously

I always look at customer experience when dealing with a retailer. This is a quality that not all companies take seriously which can sometimes make or break your brand. My experience with OneDayOnly has been one of the best that I have dealt with in ages. Although the products that I got were either not what I ordered or they were damaged, OneDayOnly responded to my concerns in an effecient manner and kept me updated on the progress. I personally find it infuriating when you, as the client, need to follow up on your issue and spends so much on airtime. This shouldn't be your problem.

OneDayOnly kept me posted on the progress, refunded me within days and in the one instance, let me keep the incorrect item. In the other instance, they sent over a new item to replace the damaged one. This is great service. I dealt with Dillon Simons in the beginning and he always had good news. Now dealing with a new person, I do not need to start from the beginning to talk about my issue, but I have the ability to pick up from where I left off - how amazing is that?

I am currently OneDayOnly's biggest fan even though they made mistakes and the replacement item is also damaged, I am impressed with the communication, the turnaround time as well as the pleasant and informed manner of their agents.

Sometimes when companies do so well, they actually go backwards with customer service and hope that OneDayOnly continues to make strides in the service industry.

Well done and please keep it up. Thank you