Communication is Key

I ordered a Tv stand from OneDayonly the item arrived on the 11th of May 2021. I noticed that the damaged box upon further inspection discovered the item itself was damaged. I contacted OneDayOnly to log a complaint; they responded with an email stating I should log a return. The return policy has two options firstly, to replace the damaged product or ask for a refund. I stupidly requested a replacement. After logging the return a few days later, on the 17th of May, precisely OneDayonly sent a courier company to pick up the damaged goods. The tv stand has to be sent to the supplier, where they will assess damages.

Their communication process is horrible OneDayOnly, and I never received any information on the item's status. I logged a few tickets on their helpdesk request; no luck so far.