Caution using OneDayOnly

11 days ago I tried to place an order using both eBucks and credit card. Shortly after placing the order, it was cancelled by OneDayOnly, but not after debiting R1800 (18000 ebucks). I then searched for their phone number/email address/whatsapp details. To my horror, these communications channels don't exist. I was left at the mercy of just their website to leave a message and hope for the best. I received feedback after some time saying they are speaking to their finance department to trace the cancelled transaction. Then a few days later I get a message asking if I had received the refund...obviously not. I contacted FNB and was told it's not their problem. So what next? Open a case with SAPS for theft? I am shocked at OneDayOnly for their lack of commitment to resolving their own system issue, and at FNB for washing their hands off this, although this is their appointed partner for spending eBucks. I would caution using this online platform. Know what you're getting yourself into should a problem arise. There's nobody you can call, no email address or WhatsApp number.