Cancelling deal drops in their birthday

They are ****mers. When you get their limited drops they advertise for they send an email to say unfair practises were used to get the item. They say that they won’t fulfil the order as the product was ordered seconds after the drop. However how else are you supposed to get it. They probably don’t even have the item bunch of rude people that completely ignore emails. They only care about cancelling orders and taking money