BUYER BEWARE OF ONE DEAL A DAY

I have written to Hallo Peter on a few occasions.

I bought a non-functioning wireless vacuum cleaner form One Day Only. Below is the first message I sent to the comapany:

"Good day. I ordered a Wireless Vacuum Cleaner which was delivered yesterday. The invoice no is INV- 792628 and the Order ID is 792628. I have found it to be an inferior product: the suction is so poor that most of what I am trying to clean is not removed. Whenever I pause the suction process the content of the cylinder pours out of the nozzle onto the surface I am trying to clean. I also see that there is a small round rubbery disk in the cylinder which is loose and I am not sure what its function is. I see there are cleaning instructions which I will follow to clean the device. I would like to request a refund. How do I return the article? The shipping fee to my home was R75 and if I have to pay that again to return it it will be the amount of the article itself! I am very disappointed as it is my first order from One Deal a Day. Regards Anna Jenkinson

I received a reply: "Hi please send d a video of the vacuum not working"

I sent a video clip which demonstrated the malfunctioning article. NO FEEDBACK IN THIS REGARD. Apparently it is at Admin?????

Since various complaints of no feedback I received the following message:

"Thank for notifying us about your faulty/damaged product.

Since customer satisfaction is of utmost importance to us, kindly note that all our products are randomly inspected and tested prior to being dispatched.

With that being stated, we will arrange for our couriers to collect this product from you.

However, kindly note that once we receive the product back from you, our Quality Control Team will test/inspect the product. Should we discover there is no fault and if the product is found to be in proper working order, you will need to arrange for a collection from us at your own cost.

Kindly ensure that the product is returned to us in its original packaging with all the accessories, the invoice, as well as note of the fault.

***Kindly confirm if we should proceed with the collection.

We apologize in advance for any inconvenience that may have been caused to you and we thank you for contacting us"

I even received a message from Red Chilli Returns that the parcel would be picked up......BUT I AM STILL WAITING!!!!