Buy One Day Only ..............But wait Forever for a response -

I received a damaged parcel 2 weeks ago. I immediately sent a mail (as there is no contact number for one day only!) and received a automated mail stating that they will attend to my complaint. 1 week later i received a mail to apologize for the delay (due to covid-19) and that my complaint will be attended to shortly. Yesterday i received a mail stating that they have investigated and my parcel has been delivered !!!!!!!!! Not once did I question if my parcel had been delivered, I am asking for a refund for my damaged parcel and delivery instructions on how to return my parcel!!! The service is absolutely shocking......................Easy to buy on One day only.....................but dont try and get a refund. I sent another mail yesterday asking for attendance to my complaint only to receive another automated reply.