Broken Stock/Delivery & No Response

<p>I purchased the Royalty Line 16-Piece Stainless Steel Cookware Set on special, on arrival 3 of the lids were faulty/broken, when trying to query this, I get no response from them</p> <p> </p> <p>One lid "knob" is broken</p> <p>One lid "heat sensor" is randomly in the middle</p> <p>One lid "knob" has random extra "sections" - i.e. was not moulded/cut properly - looks like very poor quality (from an apparently R8500 product)</p> <p> - Possibly false advertising?</p> <p> </p> <p>I have logged two service tickets, one on the 31st January, I then requested an update on the 2nd February - it was originally assigned to Maxine, now assigned to Daryn, I also created another service ticket to see if this wold get a response on the 7th February, this has been closed (by I assume Maxine) with no explanation at all</p> <p>The original ticket is still open, but no clue what is happening and they do not get back to you</p> <p> </p> <p>Their service (response time) is amazing when you want to order, I know this as I was querying this product and payment and I was getting very quick feedback, so it seems once they have your money they disappear</p>