Bought a kettle and toaster

<p>In November I purchased a Russell Hobbs Kettle and Toaster on One day Only. It was delivered promptly, however when opening the box and attempting to boil water, my wife noticed that the on/off switch was broken. We immdiately (19 Nov) contacted One Day Only and were asked to pack the kettle only in a box and it would be collected from our home address. This went smoothly. Since then however we have been told that they are waiting for their supplier to approve replacement of the kettle. On Thursday 15th December I was told in an email that the replacement kettle has been despatched to their warehouse. I asked for a committed delivery date with no response. It has taken a month to get action and we still do not have a kettle which is needed during our coming holidays. We are disillusioned with One Day Only and would certainly think twice before buying from them again. Their service compared to other online retail sites leaves much to be desired.</p>