Bad service when it comes to refunds and returns - no help after 4 e-mails and 8 days later

Good day I bought two carpets on 18 June 2020. When they were delivered Monday 22 June the one was fine but the other one did not look like the picture on OneDayOnly at all. The colours looked different and I immediately notified them that I want to return the carpet and requested a refund.. I again notified them 2 days later and then again 4 days later and again this morning. I only get an automated response. No feedback whatsoever. Very eager to take money when you shop and send confirmation of your order but zero response when you want a refund. Kind regards Janine Willemse