BAD SERVICE - OneDayOnly Returns = Mission Impossible

I ordered a headboard and the item I received was completely different to what I ordered. I logged a return the same day of the delivery, Jan 6, 2023. To this day I am still waiting for the incorrect item to be collected and to receive my refund.

I have emailed numerous times and the first email form an agent on 7 Jan was asking me for a picture of the item barcode which I had included in the return request. Then a week of silence. The next mail on 16 Jan was a different agent asking me for pictures of the item- again, pictures that were included in the original return request and even included in the same email trail. A different agent on the same day then says they are waiting to hear back from the supplier.

I followed up between the 17th and 18th, no feedback. It is now a full two weeks of me trying to get these people to collect the wrong item that they delivered to me and to return my money.

Their email says they have WhatsApp but there is no number or link. There is no number to call them either. I want my money and for them to collect their item!