Bad Service From OneDayOnly!!

I ordered products online through OneDayOnly on the 23 Nov'18. On the 11 Dec'18 I checked their website to track my order and it still shows "en route to warehouse". I emailed One Day Only [they don't have any contact numbers, only an email address] and they advised me that my parcel was delivered on Friday, 7 Dec'18 already. I did not receive my parcel and did not sign for it. Neither did our security staff or reception. I send them 3 emails to get an answer, - NO REPLY, NO EXPLANATION, NOTHING!! Don't waist your time or money on this online provider!!