Bad communication and not following through.

I bought an iPhone 5 from OneDayOnly and from the moment I received it the speaker did not work. I reported this and OneDayOnly dealt with this problem in due course. They sent a courier service to replace my iPhone 5 with an iPhone 5c. This impressed me as it was great service.<br> <br> Low and behold the iPhone 5c's screen cracked no more than 8 hours after they had delivered it. It cracked for unknown reasons and not due to negligence from my side. I once again reported this and after a few days I received a reply from Matthew Leighton (a representative from OneDayOnly) stating they understand my experience and are willing to collect the iPhone 5c and provide a full refund if I provide them with a collection address. This was on the 5th of February.<br> <br> I rep**** with a collection address and have not received any further communication from them. I have subsequently sent 3 more emails requesting an update and have had no replies. It has been 11 days and I am still waiting for a response.<br> <br> I request that they reply to my emails and give me an update to the process regarding the faulty iPhone 5c from here onwards.<br> <br> Many thanks,<br> Andrew<br> <br> <br>