@OneDayOnly management - DO BETTER

@OneDayOnly management, either do something about your operational processes + company culture, or re-hire for ALL OneDayOnly agents - all have ZERO customer service!!

2nd review-in space of 1 week-on same issue-matter still NOT resolved!!

Purchased item, logged return on same day it was delivered. Followed-up today on refund. WhatsApp agent initially chatted but later stopped responding?? Then received email from Ayanda advising that refund was not submitted (had previously received email from Raul confirming item has been received and refund submitted) and I should wait a further 3-5 days for funds to reflect?? Surely it can’t be this hard for something so simple?