APPALLING SERVICES AND **** WHEN THEY HAVE TO REFUND YOU

I ordered a rug for my bedroom. Starting with the delivery, there was no communication when the rug would be delivered like other companies do. I opened the rug a few days later and found that the rug was not as big as I expected and the quality was not up to standard. Definitely not what was advertised. I send them a return request and they advised that it must be in it's original packing and I must send pictures that it is and close it so it doesn't collect dust which I did. I had to send numerous emails following up as to when the rug would be picked up. The day the driver came, he left the rug as he said he doesn't have enough space to take it with him and he said he would come later to collect it. I had to call the driver again to ask him if his still coming back, which he did. The rug was collected on Thursday the 14th. From the time it was collected I never got any feedback. I sent them an email on Wednesday the 20th asking when I would be refunded. The response I got is that the rug has stains which they attached images of. That was rug was not like the pics that they sent me when I rolled it and put it back in the original packaging. The day I opened the rug, I put it on my bathroom carpet and when I saw that it was not what I ordered, I rolled it and put it back in the plastic. There is not way that someone stepped on it because I was alone. This company clearly takes chances and they have no customer services. This is not my 1st online order and I have never had such terrible service. They asked me to take pictures showing that the rug is in the original package. Why didn't they ask me to send pictures of the full rug. They clearly put those stains there because they don't want to refund me. Plus, on top of that they have a policy that they will deduct money from the refund for their driver coming to pick up the item. TAKEALOT and other companies have none of that nonsense. This company is TRASH AND A BIG ****. Refund me my money!!!