Almost non-existent service!

<p>I ordered a Christmas gift off the OneDayOnly website on 15 December 2016, fully understanding that it might not be delivered in time, but would be there at least shortly after. <br /><br />Almost every day I tracked the progress and for over a week nothing had happened. This is quite amazing for a business over the Christmas period. They know people will be ordering gifts and they even mention high volumes, but seem to not have the foresight to staff up and have their service match their slick website wording.<br /><br />Just before the New Year, I finally received an SMS saying that my order was with the delivery company (UTi / DSV) who would deliver in 1-3 days. Amazing! They couldn't even narrow it down to a specific date like the various other courier companies I've had the pleasure of dealing with! Another SMS then to say the item would be delivered the next day before 5pm. Around 3pm the next day (no delivery, no messages!) we call the couriers only to be told that they were apparently at the premises in the morning and no one was there so they'd scheduled delivery for 4 days later! In my experience, if the doorbell isn't answered, the couriers call the client. If they can't reach them then, they leave a message and complete the delivery the very same day! Since they're unable to give a time, it is entirely unreasonable to expect that someone will be waiting at the door from 8am until 5pm without fail. We have lives, meetings, errands, conference calls etc. <br /><br />4 days later...again, no delivery! This time we were told that something was missing from the delivery address, and yet (amazingly) they were able to attempt a delivery just days prior. Next thing, my order was put into what they called the 'query cage' and the lady on the phone had no idea why. Then the package was back with OneDayOnly who seemed to not give too much of a hoot when I wrote a long and rather nicely worded complaint, and simply told me they'd re-dispatch to the couriers shortly and sorry for any inconvenience!<br /><br />It was now days into 2017 and I still hadn't received this Christmas gift I had ordered mid-December. We went through the same process with UTi - they sent an SMS saying that delivery was scheduled in the next 1-3 days and finally an SMS came saying that delivery would be done the following day before 5pm. Again! This time things seemed to work, but after several weeks of pretty much non-existent and disinterested service, we were left with too bad a taste in our mouths.<br /><br />I sent another email to OneDayOnly requesting that my account and any subscriptions be closed and cancelled as I wanted nothing more to do with them. True to form, I received only one email explaining the 'unsubscribe' link, that's all. Two more customers lost, but who cares, right?<br /><br />If you enjoy good service, I highly UN-recommend OneDayOnly and their couriers UTi / DSV.<br />Maybe you've been lucky and caught them on a 'good day'. But if a company can behave in my above-described way on a 'bad day', their integrity leaves much to be desired and won't receive my support.</p>