After sales service missing.

They are quick and fast to sell but the after sales service is terrible. I bought i mini saw for R299 plus delivery costs it was about R370. Money lost and waisted. The saw did not work and when I WhatsApp the sales person it took days for them to come back to me. When they did they wanted a video, I send a video and no reply from them for days again. When I queried again I got a message saying revered to admin. Weeks now and nothing from them. I used to buy from them because of the pricing and goods are usually not to bad. But after this I will not be buying from them again and I will also advise friends and family using this service to think twice.