Absolutely shocking service, totally unacceptable - various complaints and issues

Not only do OneDayOnly take your money as they feel (for collection fees etc etc), but they do not reply on your emails, and there is no one you can speak to on the phone. This is after several weeks of trying to: 1) Get my order, which I paid for 2 months ago, which the couriers delivered to the incorrect address and person WITHOUT my consent - aka I never got the order for which I had to pay immediately. (In the end the supplier had to sort out the arrangement of delivering another item due to nothing being done by OneDayOnly) 2) Replace a shoe, which was oversized. OneDayOnly simply shrugs off their shoulds and say you have to return, they do not keep excess stock. And then charge you AGAIN for numerous fees. Even after I've send numerous mails to speak to the CEO about this pathetic service - which nothing came from. 3) Trying to get a refund into my bank account for a previous return - which has also taken almost 2 months already. But they are very quick to make you pay, and then take forever to refund your money from which they already deducted silly fees again as well. And all of this on one single order!!!

I would NOT recommend anyone to make use of OneDayOnly as their entire business model is flawed - they only care about themselves, and not about customer service at all. There is NO person who you can speak to - it is simply emails which take forever to get answered, and everytime it is a new person trying to get through an email as soon as possible without even properly readying your request.

Absolutely unacceptable to say the least!!! Shocking!