Absolutely pathetic service from Tayla van Sittert

<p>Sent this email to them and still no credit to my card or response from the service consultant.</p> <p>Dear Tayla, </p> <p>I am absolutely stunned by the service or lack of attention this query has received. I have to ask myself whose service is worse, yours or the courier company. After receiving this email that a full refund has been processed to my account, I come home today to find the package has been delivered which was supposedly lost. Did you actually communicate to the courier company that I was being credited for this package and why was this still delivered to me. I would like an explanation around this please as the courier company advised the package was missing. Furthermore, I wish to advise to kindly cancel this free voucher of R150 as I have no intention of ordering from yourselves again. </p> <p>Lastly, as per email below I take it that my credit was already processed and there will be no further delays in my account being credited. please send me proof of credit. </p> <p>Kindly arrange for the package to be uplifted from the delivery address by 9am tomorrow. Surely the courier company would have advised you that the package was found or contacted me as I was very clear with Simone from the courier when I told her if the package was found it was to be sent back to your company as I was not happy to deal with either yourselves or Fast and Furious. I get the feeling that in your company what the customer wants comes last.This entire experience has been a nightmare. This could have been resolved had the courier company been open and honest with me in the five telephonic conversations to them. I would like this query escalated to your head of service and I would also like a full explanation of the details of this service breakdown emailed to myself from your divisional head. I would like an explanation sent to me in writing by close of business tomorrow. </p> <p>i am not holding my breath for a refund or a response. you cannot get hold of anyone telephonically in this company. i never want to have any dealings with them</p> <p> </p>