Absolute lack of service to deliver in full and to exchange incorrect delivery!

I ordered an Epson M1120 on 29 May 2020 and received an Epson M1100 On Thursday 4 June. I sent many mails to bring to their attention, and only on Saturday night Andre Barnard mailed me to send pictures of the box and stickers on it. It was sent early on Sunday 7 June, but I have yet to receive a response from them. My daughter also ordered masks in mid-April, we were told that they cannot deliver our preferred color and is sending another color. They delivered half the order and the rest of the order is still outstanding after 2 months.