The staff is mostly readily available to assist however more communication would be appreciated closer to the trip

Hi Hlengiwe H,

Thank you for your thoughtful feedback. We’re pleased to hear that our team was available to assist you, and we truly appreciate your suggestions regarding communication closer to departure, as well as providing more detailed insights into the areas visited and accommodation options.

Your feedback is extremely valuable to us, and we are continually working to improve how we support our travellers in planning their accommodations and preparing for their journeys.

One of our team members will reach out to you via telephone to better understand how we can prepare more effectively for your next trip and to discuss the details of your East African tour.

We hope to have the opportunity to assist you again in the future.

Kind regards,
One World Travel Group