Based on recent customer reviews, One World Travel Group delivers a consistently smooth, well organised travel planning experience for South African holidaymakers. Clients repeatedly praise named agents such as Clemence, Zinhle and Clement for patience, prompt communication and hands on support, from visa turnaround and boarding pass assistance to check ins and follow ups during trips to Zanzibar, Bali, Turkiye, Thailand and Madagascar. Occasional feedback points to hotel locations far from city centres, limited activity options and difficulty accessing travel insurance, but overall sentiment remains strongly positive and repeat bookings are common.
TrustIndex
8.3
Ranking
#5
in Travel & Vacation
Reply Time
13h 39m
NPS Score
57
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About One World Travel Group
What do customers say about One World Travel Group?
Based on recent customer reviews, One World Travel Group delivers a consistently smooth, well organised travel planning experience for South African holidaymakers. Clients repeatedly praise named agents such as Clemence, Zinhle and Clement for patience, prompt communication and hands on support, from visa turnaround and boarding pass assistance to check ins and follow ups during trips to Zanzibar, Bali, Turkiye, Thailand and Madagascar. Occasional feedback points to hotel locations far from city centres, limited activity options and difficulty accessing travel insurance, but overall sentiment remains strongly positive and repeat bookings are common.
Is One World Travel Group trustworthy?
One World Travel Group has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. Hellopeter has tracked One World Travel Group across 194 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Convenient good easy and the consultant was kind
Convenient good easy and the consultant was kind. Highly recommend
1 reviews | Active since Sept 2026
Convenient good easy and the consultant was kind
Convenient good easy and the consultant was kind. Highly recommend
1 reviews | Active since Sept 2026
very professional,informative,always planning ahead and provided suggestions for activities
very professional,informative,always planning ahead and provided suggestions for activities. They provided solutions and alternatives when we were confused. The service was smooth without any glitches
1 reviews | Active since Sept 2026
very professional,informative,always planning ahead and provided suggestions for activities
very professional,informative,always planning ahead and provided suggestions for activities. They provided solutions and alternatives when we were confused. The service was smooth without any glitches
1 reviews | Active since Jan 2026
My experience was nothing short of amazing
My experience was nothing short of amazing. I was guided by the agents throughout the trip with so much professionalism. Even when I missed my connecting fights and transfers they were happy to help
1 reviews | Active since Jan 2026
My experience was nothing short of amazing
My experience was nothing short of amazing. I was guided by the agents throughout the trip with so much professionalism. Even when I missed my connecting fights and transfers they were happy to help
1 reviews | Active since Aug 2026
Zinhle from One World Travel was patient & professional throughout the planning of our tour
Zinhle from One World Travel was patient & professional throughout the planning of our tour. My 3 friends and I did an Ubud tour package & everything was flawless on the day - everything had been planned and organised excellently 👌🏾
1 reviews | Active since Aug 2026
Zinhle from One World Travel was patient & professional throughout the planning of our tour
Zinhle from One World Travel was patient & professional throughout the planning of our tour. My 3 friends and I did an Ubud tour package & everything was flawless on the day - everything had been planned and organised excellently 👌🏾
1 reviews | Active since Aug 2026
One world travel group !! Thank you for your incredibly amazing service, quick to respond and they take you through endless options from the accommodation to activities and flights to meet your needs
One world travel group !! Thank you for your incredibly amazing service, quick to respond and they take you through endless options from the accommodation to activities and flights to meet your needs. Clemence my dear you are such a gem, thank you for making this booking to Zanzibar a breeze, your patience is unmatched.
1 reviews | Active since Aug 2026
One world travel group !! Thank you for your incredibly amazing service, quick to respond and they take you through endless options from the accommodation to activities and flights to meet your needs
One world travel group !! Thank you for your incredibly amazing service, quick to respond and they take you through endless options from the accommodation to activities and flights to meet your needs. Clemence my dear you are such a gem, thank you for making this booking to Zanzibar a breeze, your patience is unmatched.
1 reviews | Active since Feb 2025
I highly recommend One World Travel Group! Every experience I’ve had with them has been smooth, professional, and stress-free
I highly recommend One World Travel Group! Every experience I’ve had with them has been smooth, professional, and stress-free. I’ve always been assisted by Clemence, who consistently provides exceptional service when booking my flights. From the booking process to follow-ups, everything is handled efficiently and with great attention to detail. I especially appreciate that they don’t just book your flight and leave you to figure out the rest 😊they make sure to follow up and even assist with downloading boarding passes, which makes travelling so much easier. Their customer service is outstanding, and they genuinely care about their clients. If you’re looking for a reliable and trustworthy travel agency, One World Travel Group is definitely the right choice. Thank you, Clemence, for your excellent service every time!
1 reviews | Active since Feb 2025
I highly recommend One World Travel Group! Every experience I’ve had with them has been smooth, professional, and stress-free
I highly recommend One World Travel Group! Every experience I’ve had with them has been smooth, professional, and stress-free. I’ve always been assisted by Clemence, who consistently provides exceptional service when booking my flights. From the booking process to follow-ups, everything is handled efficiently and with great attention to detail. I especially appreciate that they don’t just book your flight and leave you to figure out the rest 😊they make sure to follow up and even assist with downloading boarding passes, which makes travelling so much easier. Their customer service is outstanding, and they genuinely care about their clients. If you’re looking for a reliable and trustworthy travel agency, One World Travel Group is definitely the right choice. Thank you, Clemence, for your excellent service every time!
1 reviews | Active since Jul 2025
The booking process ...
The booking process was smooth and everything was well organised from start to finish
1 reviews | Active since Jul 2025
The booking process ...
The booking process was smooth and everything was well organised from start to finish