Still no delivery or refund from Onatural Wigs

I placed an order for a wig on 20 December through the Onatural Wigs website and confirmed via WhatsApp that delivery takes 7–14 working days. That period passed without any delivery.

I understood it was the festive season and gave the benefit of the doubt. On 12 January, I followed up and was asked to confirm my order details — after which I received no response. I followed up again on 23 January, and on 25 January I was told I should have already received my order and that the matter would be followed up. When I still hadn’t heard anything, I reached out again on 28 January and got the same “I’ll follow up” response.

On 30 January, I sent a clear message explaining that I’d been patient, but it had now become frustrating to constantly follow up with no proactive communication or resolution. I requested a refund and provided my banking details.

It is now 1 February, and I have not received any response, refund, or delivery. This is extremely disappointing — there’s been no accountability or proper customer service throughout this process.