1 reviews | Active since Dec 2016

15 Dec 2016, 12:35

Worst customer service ever

<p>My name is Raymond Tsimakwane, I walked into.O n Tap George about 45 minutes ago the purpose for my visit was to come and pay and collect products that the salesman quoted us on yesterday. When I got to the store they discovered that they did not have the products quoted in store as promised. They had also quoted the incorrect price. After a long period of searching and calling around the manager decided to step in and assist. Only for another customer to walk in and the receive assistants again before me. When I asked the manager why he helps me and then delays my transaction to help another customer i was accused of arrogance and the consultant was instructed to terminate my sale. I called the On Tap customer line and was given n number in Pietermaritzburg which I lost.</p> <p> </p> <p>This manager has no idea what he is doing and does not deserve to run any business. He should be fired along with his *********** staff member!!!</p>

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Replies (3)
On Tap
On Tap's reply15 Dec 2016, 13:22
Official

Dear Raymond

Thank you for bringing this to our attention.

I have requested for the Franchise Owner to contact you so that they can assist to resolve this matter.

Please be ensured that we at On Tap, always strive to deliver fast, friendly and efficient service and would like to apologise if this isn’t what you’ve experienced in one of our stores.

Regards

On Tap Team

On Tap
On Tap's reply15 Dec 2016, 13:23
Official

Dear Raymond

Thank you for bringing this to our attention.

I have requested for the Franchise Owner to contact you so that they can assist to resolve this matter.

Please be ensured that we at On Tap, always strive to deliver fast, friendly and efficient service and would like to apologise if this isn’t what you’ve experienced in one of our stores.

Regards

On Tap

On Tap
On Tap's reply15 Dec 2016, 13:25
Official

Dear Raymond

Thank you for bringing this to our attention.

I have requested for the Franchise Owner to contact you so that they can assist to resolve this matter.

Please be ensured that we at On Tap, always strive to deliver fast, friendly and efficient service and would like to apologise if this isn’t what you’ve experienced in one of our stores.

Regards

On Tap