NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
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How is On Tap rated on Hellopeter?
Hellopeter has tracked On Tap across 26 reviews. On Tap hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used On Tap? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2025
Poor service
The Umhlanga store is a waste of time. I went there on Wednesday afternoon with an issue with my mixer tap. The cartridge did not sit right. The staff was so dismissal and almost made it clear that they do not want to help. Please guys do better when it comes to treating customers. The small customers will add up at the end of the day. Dont sell spares if you dont want customers to come..
1 reviews | Active since Apr 2025
Poor service
The Umhlanga store is a waste of time. I went there on Wednesday afternoon with an issue with my mixer tap. The cartridge did not sit right. The staff was so dismissal and almost made it clear that they do not want to help. Please guys do better when it comes to treating customers. The small customers will add up at the end of the day. Dont sell spares if you dont want customers to come..
1 reviews | Active since May 2024
New Blutide tapware rusting within 3 weeks — unacceptable quality and poor handling of complaint
We purchased brand-new **Blutide tapware from OnTap in November 2025**, which was installed in **December 2025**. Within approximately **three weeks of installation**, we noticed clear discolouration and rusting around the bases of the Blutide taps, specifically where the tapware mounts to the surface. The issue was reported to **OnTap approximately four weeks after installation**. This issue occurred only on the **Blutide taps**. The **Hansgrohe and Cobra** tapware installed in the same property did not show the same problem. Blutide sent out a representative to inspect the taps. During the inspection, the representative commented that this was typical of their **old stock**, and that the **new stock does not do this**. He indicated that he would take the matter up with head office in order to resolve the issue. A few days later, however, we received an email stating the complete opposite — that their representative had supposedly observed no issue with the taps, and that the marks were merely mineral deposits or water stains. This is unacceptable. The issue is not normal water staining. The bases of the taps are rusting and discolouring within weeks of installation. We have not had this issue with other tapware brands installed under the same conditions. To first acknowledge that this is a known issue with old stock, and then later deny that any issue was observed, is extremely disappointing and concerning. We are utterly disgusted with the poor quality of the Blutide tapware supp**** to us and with the way this complaint has been handled. Brand-new tapware should not show rust or discolouration within weeks of installation. We request that OnTap urgently intervenes and assists in resolving this matter properly. We expect the defective Blutide tapware to be replaced with suitable new stock or an acceptable alternative, at no cost to us. As the retailer who supp**** the product, OnTap should not leave the customer to deal with contradictory feedback from the supplier. We bought the taps from OnTap, and we expect OnTap to stand behind the products it sells.
1 reviews | Active since May 2024
New Blutide tapware rusting within 3 weeks — unacceptable quality and poor handling of complaint
We purchased brand-new **Blutide tapware from OnTap in November 2025**, which was installed in **December 2025**. Within approximately **three weeks of installation**, we noticed clear discolouration and rusting around the bases of the Blutide taps, specifically where the tapware mounts to the surface. The issue was reported to **OnTap approximately four weeks after installation**. This issue occurred only on the **Blutide taps**. The **Hansgrohe and Cobra** tapware installed in the same property did not show the same problem. Blutide sent out a representative to inspect the taps. During the inspection, the representative commented that this was typical of their **old stock**, and that the **new stock does not do this**. He indicated that he would take the matter up with head office in order to resolve the issue. A few days later, however, we received an email stating the complete opposite — that their representative had supposedly observed no issue with the taps, and that the marks were merely mineral deposits or water stains. This is unacceptable. The issue is not normal water staining. The bases of the taps are rusting and discolouring within weeks of installation. We have not had this issue with other tapware brands installed under the same conditions. To first acknowledge that this is a known issue with old stock, and then later deny that any issue was observed, is extremely disappointing and concerning. We are utterly disgusted with the poor quality of the Blutide tapware supp**** to us and with the way this complaint has been handled. Brand-new tapware should not show rust or discolouration within weeks of installation. We request that OnTap urgently intervenes and assists in resolving this matter properly. We expect the defective Blutide tapware to be replaced with suitable new stock or an acceptable alternative, at no cost to us. As the retailer who supp**** the product, OnTap should not leave the customer to deal with contradictory feedback from the supplier. We bought the taps from OnTap, and we expect OnTap to stand behind the products it sells.