1 reviews | Active since Jul 2018
Non existence custom service
Being disappointed is an understatement.
I am currently renovating my bathroom and my plumber highly recommended On-Tap, so I went ahead and visited the PineTown branch some time last week for a quotation to return with my plumber the following day and made a purchase addinding onto the existing quote they didn't have stock of a black shower mixer I was looking for, hence I was advised that they will order it for me and should arrive on Monday.
Around 12h30 today being a Monday I gave them a call to confirm if the shower mixer has arrived and Andy confirmed that they have received the order this morning. So I made my way to the branch to pay and collect my order.
On my arrival first I asked why wasn't I call to be informed that my order has arrived, I dint get an answer, mmmmm
Secondly he ordered an incorrect shower mixer, so I told him that I simply called before arrival because I didn't want to drive across PineTown leaving my 12 weeks child to be told my order has not arrived and I told him I'm not driving back again so he unapologetic said that their drive will deliver shower mixer at my door step before business close today but you have to pay for it first, i gave him my bank card to complete the payment with hope that I'll get my shower mixer before end of business.
Around 4pm I called again to track the where abouts of their driver, Andy said his now not sure when the delivery will be made if not today than it will be tomorrow, i asked him how can he say that because i have explained that I pay my plumber on a daily rate and can not pay for an extra day due to his Incompetence he than said he will talk to his manager and return my call.
As I'm writing this review it is around 20h45pm and Andy has not returned my call nor have I received my order.
I don't blame On-Tap and it's *********** staff, I blame myself for being easily convinced to leave my reliable service provider "CTM" for this nonsense, which created unnecessary cost for me and wasting my time.
My free advice stay away from On-Tap if you want value for money and if you want to be a happy customer.
Thank you for bringing this to our attention. On Tap is very displeased to hear you've had such a negative experience, and we sincerely apologise for the inconvenience caused to you. We make every effort providing high level of customer service, and will be in contact with you directly.
Thank you for bringing this to our attention. On Tap is very displeased to hear you've had such a negative experience, and we sincerely apologise for the inconvenience caused to you. We make every effort providing high level of customer service, and will be in contact with you directly.