No product, No refund, *******

Exactly a year ago On tap Waterfall sales rep told me that I must make payment in advance for a pre order only to shut it's doors days later. I took up the matter with Ontap Head Office. They told me my details have been forwarded to liquidators. No further update to date, I never heard from OnTap again. On Tap Waterfall has since resume business as usual. I was told by current Manager Mr Jele said that the stores are now back in business being manage by Head Office, they are not franchise anymore.He referred me to Brigitte in the finance department at head office but the email is invalid.I emailed Mr Jele again requesting for valid email address he never responded. So I have addressed my query back to On Tap Customer service they have since failed to respond. All I am asking is a refund for a product I never received.

While OnTap Plumbing and Bathroom appears to be a legit on the surface it's business practice and ethics is questionable. Why would they make customer make payment in advance for a pre order in store knowing they are going under liquidation? On tap Head Office management is equally ********* as their branch staff because they have done nothing to resolve this matter.