New Blutide tapware rusting within 3 weeks — unacceptable quality and poor handling of complaint

We purchased brand-new **Blutide tapware from OnTap in November 2025**, which was installed in **December 2025**.

Within approximately **three weeks of installation**, we noticed clear discolouration and rusting around the bases of the Blutide taps, specifically where the tapware mounts to the surface. The issue was reported to **OnTap approximately four weeks after installation**. This issue occurred only on the **Blutide taps**. The **Hansgrohe and Cobra** tapware installed in the same property did not show the same problem.

Blutide sent out a representative to inspect the taps. During the inspection, the representative commented that this was typical of their **old stock**, and that the **new stock does not do this**. He indicated that he would take the matter up with head office in order to resolve the issue.

A few days later, however, we received an email stating the complete opposite — that their representative had supposedly observed no issue with the taps, and that the marks were merely mineral deposits or water stains.

This is unacceptable.

The issue is not normal water staining. The bases of the taps are rusting and discolouring within weeks of installation. We have not had this issue with other tapware brands installed under the same conditions. To first acknowledge that this is a known issue with old stock, and then later deny that any issue was observed, is extremely disappointing and concerning.

We are utterly disgusted with the poor quality of the Blutide tapware supp**** to us and with the way this complaint has been handled. Brand-new tapware should not show rust or discolouration within weeks of installation.

We request that OnTap urgently intervenes and assists in resolving this matter properly. We expect the defective Blutide tapware to be replaced with suitable new stock or an acceptable alternative, at no cost to us.

As the retailer who supp**** the product, OnTap should not leave the customer to deal with contradictory feedback from the supplier. We bought the taps from OnTap, and we expect OnTap to stand behind the products it sells.