SNAIL PACE ON KEY REPLACEMENT

@Omodasouthafrica I never knew that your service is this BAD when the popo hits the fan with your customer?!claps once. I got ****** and lost my car key during that. Been driving with a spare key since. I reported to you as such last week and no one advise that I needed to deactivate the key, only informed about re-ordering. Last night this deactivation thought hit me and I woke up and called you today. A

And here is where I am at after speaking to your employees & being summoned to a service branch: 1) They claimed that I am the first person to lose an Omoda key in RSA. 2) Therefore no one knows what should be the procedure when I reported. 3) Lost key cannot be deactivated alone, you need to deactivate the set (which means I cannot drive). 4) You cannot deactivate and re-code my spare differently. 5) You cannot give me a specially coded key for me to drive with while I wait for my new set of keys. 6) Set of keys will only arrive on the 3 Jan 2025. 7) But re-coding will ONLY be done 8 Jan as you do not take emergency requests. 8) Giving my ****** an entire 3 weeks to look and find my car and possibly snatch it away from me. Because until I am re-coded, him and I MUST continue to share the set like a married couple.

In 2024, with SO much technology, you cannot do ANYTHING for me over a lost key?! How could you ever provide road side assistance then? Guess what, I have no choice but to park this car until the 8 Jan.