Service

Please tell me why Omoda South Africa that when I call a specific dealership namely Bryanston in specific and I request a callback from a specific department (Service) it takes 2-3days ?

How hard is it for someone to pick the phone up and return a customers call ?

I knew the after service was bad , but I did not think it was this bad. When you do call in and you speak to someone and if they cannot assist you they will take you details down and you are under the expecation that you will get a callback shortly but I guess I will wait days on end till someone forgets and I need to callback as the customer to remind someone about the callback.

Is this the type of service as customers we should be receiving ? These are all types of things I take into consideration when it will come time for me to do a trade in and if I will be choosing this brand again.

Do better!