Omoda Jaecoo Greenpoint

I purchased a vehicle from Omoda Greenpoint in Cape Town during the first week of May 2025. Shortly after taking delivery, I noticed discrepancies in the car's paintwork and immediately contacted the dealership to address the issue. Since then, I’ve spoken with multiple individuals including Arno, Mohammed Ismail, Renaldo Singh, Jean-Pierre Folscher and more recently, Faheem Abrahams. Despite numerous follow-ups over the past four months, the issue remains unresolved.

I also reached out to Chery’s head office and spoke with Salome, who confirmed that the dealership appears to be stalling. I even escalated the matter to the Motor Industry Ombudsman, yet no meaningful progress has been made. Throughout this ordeal, the dealership has shown a lack of accountability and transparency.

Their after-sales service has been extremely disappointing. I was charged for a “smash and grab” feature that was already present on the vehicle, and I now suspect that the car may have previously been involved in an accident. I’ve visited the dealership several times in an attempt to resolve the issue, but have been met with delays, empty promises, and no concrete action.

I’ve attempted to cancel the deal, but the dealership has shown no willingness to cooperate. For the past four months, I’ve contacted them weekly, only to receive excuses and conflicting information. Due to delays caused by the dealership the roadworthy inspections had to be done twice.

To anyone considering doing business with OMODA GREENPOINT CAPE TOWN: proceed with caution. My experience has been deeply frustrating, and I would advise others to think twice before making a purchase.